Terms of service
Welcome to Woglolos.shop. These Terms of Service explain the terms that apply when you access or purchase products from our website.
By using our website or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.
1. About Woglolos
Woglolos is an online retailer offering washing machines and related household appliances to customers in the United Kingdom.
Business name: Woglolos
Address: 70 Waterdale, Doncaster, DN1 3BU, United Kingdom
Phone: +44 1302 456776
Email: Contact@Woglolos.shop
Website: Woglolos.shop
2. Eligibility
You must be legally capable of entering into a contract to purchase products from our website.
If you are under 18, you should only use our website with the involvement and permission of a parent or legal guardian.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images, dimensions, availability, and other information displayed on our website are accurate and up to date.
However, minor variations in product appearance, colour, packaging, or presentation may occur.
If you identify an error in product information, please contact us so that we can review and correct it where necessary.
4. Prices
All prices displayed on our website are shown in British pounds (GBP) unless otherwise stated.
The total price payable, including any applicable delivery charges, will be displayed before you complete your order.
We reserve the right to correct pricing or listing errors. If an obvious pricing error affects an order you have placed, we will contact you before processing the order further and give you the option to proceed at the correct price or cancel the order.
5. Placing an Order
When you place an order through our website, you are making an offer to purchase the selected product.
After receiving your order, we may send an order confirmation acknowledging that we have received your order.
An order is subject to product availability and our acceptance of the order.
If we are unable to fulfil your order, we will contact you and, where payment has already been taken, arrange an appropriate refund.
6. Payment
Payment must be completed using the payment methods made available on our website at checkout.
You confirm that you are authorised to use the payment method provided for your purchase.
We may carry out appropriate payment and fraud-prevention checks before accepting an order.
7. Delivery
We currently deliver to addresses within the United Kingdom.
Standard delivery is free of charge unless otherwise stated at checkout.
Our estimated standard delivery timeframe is 5–8 business days.
Delivery estimates are provided in good faith and may occasionally be affected by circumstances outside our reasonable control.
For large appliances, delivery arrangements may require additional coordination. Please ensure that the delivery address and contact details provided when ordering are accurate.
8. Delivery Problems
If your order arrives damaged, incomplete, incorrect, or has another delivery-related problem, please contact us as soon as reasonably possible.
We may ask you to provide photographs or other information to help us investigate the issue.
Nothing in these Terms limits your statutory rights in relation to goods that are damaged, faulty, incorrect, or otherwise do not conform to the contract.
9. Returns, Cancellations and Refunds
Our Return and Refund Policy explains how cancellations, returns, exchanges, and refunds are handled.
Consumers purchasing online generally have a statutory 14-day cancellation period, subject to applicable legal exceptions.
Nothing in our policies removes or restricts your statutory rights under applicable UK consumer law.
10. Faulty or Incorrect Products
If a product is faulty, not as described, not fit for purpose, or otherwise fails to meet applicable legal requirements, you may have statutory rights and remedies.
Depending on the circumstances, these may include repair, replacement, price reduction, or refund.
Please contact us so that we can assess the issue and provide the appropriate assistance.
11. Installation and Use
Unless explicitly stated otherwise on the relevant product page or in your order, installation is not automatically included with the purchase.
Customers are responsible for ensuring that products are installed and used safely and in accordance with the manufacturer's instructions.
Where professional installation is recommended, customers should use an appropriately qualified installer.
12. Product Availability
Products displayed on our website are subject to availability.
We may update, remove, or change products and product information at any time.
If a product becomes unavailable after you have placed an order, we will contact you and, where applicable, provide a refund for any amount already paid for the unavailable product.
13. Website Use
You agree not to:
-
Use our website for unlawful purposes;
-
Attempt to gain unauthorised access to our website or systems;
-
Interfere with the operation or security of our website;
-
Submit fraudulent or misleading information;
-
Use automated methods to improperly access or collect information from our website;
-
Copy or misuse website content without permission.
We may restrict or suspend access where reasonably necessary to protect our website, customers, or business.
14. Intellectual Property
Unless otherwise stated, the content on Woglolos.shop, including text, logos, graphics, photographs, design elements, and other materials, is owned by or licensed to Woglolos.
You may access and use the website for personal and lawful shopping purposes.
You may not reproduce, distribute, modify, or commercially exploit our website content without our prior written permission, except where permitted by law.
15. Third-Party Services
Our website may use third-party services, including payment processors, delivery providers, analytics services, and other service providers.
These services may have their own terms and privacy policies.
We are not responsible for the independent operation of third-party websites or services, except where required by applicable law.
16. Website Availability
We aim to keep Woglolos.shop available and functioning properly. However, we cannot guarantee that the website will always be available, uninterrupted, or completely free from errors.
We may temporarily suspend or modify the website for maintenance, security, updates, or other operational reasons.
17. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
This includes liability that cannot legally be excluded or limited under applicable UK law.
Subject to this, we are not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
18. Events Outside Our Control
We are not responsible for delays or failures caused by circumstances outside our reasonable control, including severe weather, transport disruption, strikes, natural disasters, government action, technical failures, or other events beyond our reasonable control.
Where such an event affects your order, we will take reasonable steps to keep you informed and minimise the impact.
19. Privacy
We process personal information in accordance with our Privacy Policy.
By using our website and placing an order, you acknowledge that your information will be processed as described in our Privacy Policy.
20. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our services, website, legal requirements, or business operations.
The latest version will be published on this page with the updated date.
The Terms that apply to your purchase are the Terms in effect when you place your order, unless a change is required by law.
21. Governing Law
These Terms of Service are governed by the laws of England and Wales, unless applicable consumer law provides otherwise.
If you are a consumer, you may also have mandatory legal rights and protections under the laws applicable to you, and nothing in these Terms is intended to remove those rights.
22. Contact Us
If you have any questions about these Terms of Service or your order, please contact us:
Woglolos
70 Waterdale
Doncaster
DN1 3BU
United Kingdom
Phone: +44 1302 456776
Email: Contact@Woglolos.shop
We aim to respond to customer enquiries as promptly as reasonably possible.