FAQs

1. What does Woglolos sell?

Woglolos is an online store specialising in washing machines and household appliances for customers in the United Kingdom.

2. Where does Woglolos deliver?

We currently ship to addresses within the United Kingdom only.

We do not currently offer international shipping.

3. How much does delivery cost?

Standard delivery is free for orders delivered within the United Kingdom, unless otherwise stated at checkout.

4. How long does delivery take?

Our estimated standard delivery time is 5–8 business days.

Delivery times are estimates and may occasionally vary because of carrier delays, weather, public holidays, or other circumstances outside our reasonable control.

5. Will I receive tracking information?

Where tracking is available, we will provide the relevant tracking information after your order has been dispatched.

Tracking information may take some time to become active after the carrier receives the shipment.

6. Can I cancel my order?

If you are a consumer purchasing online, you generally have a 14-day cancellation right after receiving your goods, subject to applicable legal exceptions.

Please contact us as soon as possible if you wish to cancel an order.

For full details, please see our Return and Refund Policy.

7. Can I return a washing machine if I change my mind?

Generally, yes. Online consumers usually have a 14-day cancellation period, subject to applicable legal exceptions.

After notifying us of your cancellation, the goods generally need to be returned within the applicable legal timeframe.

Because washing machines are large and heavy, please contact us before arranging a return so we can provide the appropriate return instructions.

8. What if my washing machine arrives damaged?

Please contact us as soon as reasonably possible if your washing machine arrives damaged.

We recommend taking photographs of the product and packaging and sending them to us when contacting customer support.

We will investigate the issue and provide the appropriate solution in accordance with your statutory rights.

9. What if my washing machine is faulty?

If your washing machine is faulty or does not conform to the contract, please contact us.

Depending on the circumstances, you may have legal rights to a repair, replacement, price reduction, or refund under applicable UK consumer law.

10. How do I request a refund?

Please contact us by email or telephone with your order details.

Email: Contact@Woglolos.shop
Phone: +44 1302 456776

Please include your order number and explain the reason for your request.

11. How long does a refund take?

Once a refund is approved, it will be processed in accordance with applicable UK consumer law.

Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed or required.

The time for the funds to appear in your account may also depend on your bank or payment provider.

12. Can I exchange my washing machine?

If you would like an exchange, please contact us.

If the product is faulty, damaged, incorrect, or otherwise covered by your statutory rights, we will work with you to provide the appropriate remedy.

13. Do you offer installation?

Unless specifically stated on the relevant product page or at checkout, installation is not automatically included with the purchase.

Customers should follow the manufacturer's installation instructions and use a suitably qualified professional where professional installation is recommended.

14. What information do I need when contacting customer support?

For questions about an existing order, please provide:

  • Your name

  • Order number

  • Email address used for the order

  • Product name

  • A description of your question or issue

  • Photos or other information where relevant

Providing this information can help us investigate your request more efficiently.

15. How can I contact Woglolos?

You can contact us using the following details:

Woglolos
70 Waterdale
Doncaster
DN1 3BU
United Kingdom

Phone: +44 1302 456776
Email: Contact@Woglolos.shop

We aim to respond to customer enquiries as promptly as reasonably possible.

16. Where can I find your store policies?

You can find additional information in our website policies, including:

  • Return and Refund Policy

  • Shipping Policy

  • Terms of Service

  • Privacy Policy

  • Legal Notice

  • Contact Information

These policies provide further information about purchases, delivery, returns, refunds, privacy, and your rights.