Refund policy

At Woglolos, we want you to be satisfied with your purchase. If you need to return a washing machine or request a refund, this policy explains your rights and the process for doing so.

1. Your Right to Cancel

If you are a consumer purchasing online in the United Kingdom, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

After telling us that you wish to cancel, you must return the goods within 14 days.

This cancellation right does not affect your statutory rights if the product is faulty, damaged, misdescribed, or does not match the product information provided at the time of purchase.

2. How to Request a Return

To request a return or cancellation, please contact us using the details below:

Woglolos
70 Waterdale
Doncaster
DN1 3BU
United Kingdom

Phone: +44 1302 456776
Email: Contact@Woglolos.shop

Please include:

Your full name
Order number
Date of purchase
Product name
Reason for the return, if applicable
Photos or other information about the issue when relevant

We will provide you with the appropriate return instructions.

3. Products That Are Faulty, Damaged, or Incorrect

If your washing machine is faulty, damaged during delivery, does not match its description, or is otherwise not as required by law, please contact us as soon as possible.

Depending on the circumstances and your legal rights, you may be entitled to:

A repair
A replacement
A price reduction
A refund

If the product arrives damaged, we recommend contacting us promptly and providing photographs of the product and packaging so that we can investigate the issue efficiently.

Your statutory rights under UK consumer law are not affected by this policy.

4. Returns Because You Changed Your Mind

If you cancel your online order within the applicable 14-day cancellation period because you have changed your mind, the product should be returned to us within 14 days after you notify us of the cancellation.

The goods should be handled with reasonable care. You may be responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

For large or heavy appliances such as washing machines, please contact us before arranging a return so that we can provide the appropriate return instructions.

Unless the product is faulty, damaged, incorrect, or otherwise covered by a legal remedy, you may be responsible for the direct cost of returning the goods where permitted by law and where this cost was properly disclosed to you before purchase.

5. Refunds

Once your cancellation or return has been accepted, we will process your refund in accordance with applicable UK consumer law.

For a valid cancellation, we will normally refund:

The amount you paid for the goods; and
The standard delivery charge you paid, where required by law.

If you selected a more expensive delivery option than our standard delivery service, we are generally only required to refund the cost of the least expensive standard delivery option available.

Where you are responsible for the direct cost of returning the goods, that cost may be deducted or remain your responsibility as applicable.

Refunds will normally be made using the same payment method used for the original transaction, unless we have agreed otherwise with you.

Where required by law, refunds will be made without undue delay and within the applicable legal time limits.

6. Exchanges

If you would prefer an exchange rather than a refund, please contact us.

Where an item is faulty, damaged, incorrect, or otherwise covered by your statutory rights, we will work with you to provide the appropriate remedy under applicable UK consumer law.

7. Exclusions and Exceptions

Certain cancellation rights may not apply in circumstances specified by law, including certain goods that are made to the consumer's specifications or clearly personalised.

If an exception applies to a particular product, we will provide the relevant information before you complete your purchase.

8. Delivery and Return of Large Appliances

Washing machines are large and heavy products. Please do not send a washing machine back to us without contacting us first.

We will provide instructions for the appropriate return method.

The product should be safely prepared for collection or return where reasonably possible. Any accessories, manuals, and other items supplied with the product should also be returned where applicable.

9. Statutory Rights

Nothing in this Return and Refund Policy limits or excludes any rights you have under applicable UK consumer protection law.

If a product is faulty, not as described, not fit for purpose, or otherwise fails to meet the requirements of applicable consumer law, you may have additional legal rights and remedies.

10. Contact Us

If you have any questions about a return or refund, please contact us: